Find Curtains & Drapes on the Line

Customer service

How to Contact Us

Need help or have a question? Our customer service representatives are standing by to help. Just let us know to service you.

Please kindly note:

1)Since we are a WEB STORE, you can contact us by selecting the Contact Us link to send a message or Send an Email to us anytime -24 hours/7 days a week. Usually we will respond in 24 hours.

2) Customer Service Email: cs@curtaincitynewyork.com

Please feel free to email us, put in your question, you can expect a response with 24 hours .

Services hour: Mon-Sat 9:00 am to 6:00 PST

Sun. Limited email support

Payment Option

How do I purchase your products?

1)To pay using Papal, use the "buy" buttons located next to the product. They will automatically total and add in shipping costs to your order when you are ready to check out. If you prefer an alternative method to pay, then please refer to the section below on mailing or faxing in payments.

Who is Pay Pal?

Pay Pal is a company owned by EBay. It is one of the largest online payment processors.

Why use Pay Pal?

Using Pay Pal speeds up shipping time, as money is transferred instantly when you pay with your credit card through Pay Pal.

I don't have a Pay Pal account

Pay Pal is a fast and secure way to send money online. It only takes a few minutes to register. Pay Pal utilizes the world's most advanced proprietary fraud prevention systems to create a safe, global, real-time payment solution. To register at Pay Pal, go to www.PayPal.com . Pay Pal processes credit cards online just like any other merchant services provider.

I forgot my Pay Pal password

Go to www.PayPal.com and in the left column, underneath the log-in button, is a "Forget your password?" link. Enter in your email address, and Pay Pal will send you your password.

2) eCheck

An eCheck is a payment that you make directly from your bank account.

Just like a regular check, it usually takes between 3 and 5 business days for an eCheck to clear and the money to

appear in the recipient?s PayPal account.

An eCheck is a payment that you make directly from your bank account. Just like a regular check, it usually takes between 3 and 5 business days for an eCheck to clear and the money to appear in the recipient?s PayPal account.

Here's how to send an eCheck:

1. Log in to your PayPal account.

2. Click Send Money.

3. Enter the required information.

4. Click Continue.

5. Click Change. (Payment Method)

6. Select eCheck.

7. Click Continue.

8. Review the information and click Send Money to complete the transaction.

What is an eCheck?

Shipping & handling

Standard Delivery and Processing Charges

Order Total:

Up to $99.00 = $13.99 charge

$99.00 to $125.00 = $17.00 charge

$125.01 to $200.00 = $21.00 charge

$200.01 & over = 10% charge

$3,000.01 & over = 5% charge

Extra Shipping Charge: Due to some items being heavy or bulky, these items have a delivery surcharge. If the item is over heave, we will send through the invoice of the extra shipping amount via Pay Pal to you .

It will be indicated on the Item Page and is in addition to the basic postage and handling charge

For rush delivery, add $15.00 per address

Shipping Policy:

You will receive the following emails regarding your order:

1)Order Confirmation ? this email confirms the receipt of your order and includes your order number.

2)Shipping Confirmation ? this email confirms that your order has shipped and includes the tracking number(s) of your shipment.

3) Important Information about your Order ? you will be sent this email if there was a problem with your order or if your order will be delayed.

Note:

If in stock, all products generally ship within 7-10 business days if in stock.
If out of stock, ship within 15-30 business days
Return Items must be in like new condition and unused condition and in original packaging as received, no smoke damage or pet hair. If items have to be re-folded or pressed because they were mishandled there will be a 15% restocking fee.

Sometime, due to differences in the product of color, we may need to send a new swatch to have customers' approval, shipping may take longer during the approval process.

Shipping Methods:

We offer 2 methods for shipping: Standard (generally 7-10 business days depending on location) and Rush (generally 1-3 business days depending on location)
please note: all standard sized products will ship either via USPS or UPS.

Shipping Outside Continental U.S.

We ship to Alaska, Hawaii, and Canada and will be sent via UPS Ground. Oversea will be send via USPS. PLS NOTED: Orders Subject To Additional Time & Shipping Costs

Shipping Promotions

· Free shipping on order over $100.

· 10% off on wholesale price. Minimum order $1000(Same style, same fabric and same design)

· Curtain City New York may run a 'free shipping' promotion.

Please know, free shipping does not apply to the following:

· rush shipping method (promotion only applies to standard shipping)

· outside the continental U.S. does not apply (Hawaii, Alaska, and any other territories)

We do not share the information you give us with a 3rd party without your permission, unless there is a legal requirement to do so. All payment information gathered through this website is done through a secure server. If you would like, please let us to know, we will send the invoice via Pay Pal to you ASAP.

Return Policy

We accept returns for exchange or refund for any reason . After you received your curtains if you want to return the curtains, please contact us about the return issue to get return number.

Returnable Sizes: we can be returned or exchanged can exchange item after All goods to you handing in 30 days and money back guarantee for all "Returnable" sizes.

Please note any size that says "Custom Size" or "Custom Made" cannot be returned or exchanged, unless damaged in any way or not correctly made to custom order specification.

Shipping charges will not be refunded and the customer pays the return shipping unless there is a material defect.

Sample Clearance is final sale and non-returnable.

Order Cancel police:

Made To "Custom Size" or "Custom Made"

Curtain City New York indicated as " Made To "Custom Size" or "Custom Made " on the website means that we do not carry any size in stock. Made To Order Sizes are custom made upon the order. Customers will have 24 hours from placement of custom orders in which to cancel. After 24 hours, if the order is cancelled, a 50% deposit will be retained by Curtain City New York and will not be refunded.Custom curtains and drapery can only be returned for "Store Credit". ?

Custom Made To Measure: Curtains, Draperies & Roman Shades?Curtains, Valances & Roman Shades that are "Custom Made To Measure" are custom made to customer specifications, are not in sizes listed on the website & CANNOT be returned. Curtain City New York guarantees all Custom Products against defects in material or workmanship. In the event of a defect, Curtain City New York will, at our discretion, repair or re-make the item at our expense.

No returns will be accepted without a RETURN & TRACKING number. The return address is Custom Service Curtain City New York 10 Lilac LN Holtsville NY 11742-2554